Shipping policy
Last Updated: September 24, 2026
At S & B PTY LTD, we strive to deliver your favorite pet grooming essentials and toys quickly, reliably, and affordably. Below you will find all the details regarding our order processing, shipping rates, and delivery times.
Transparent Shipping Rates
We keep our shipping simple and transparent so you know exactly what to expect at checkout:
| Order Total | Shipping Cost | Estimated Delivery Time |
|
$0.00 – $9.99 USD |
$5.99 USD (Standard Flat Rate) |
7 – 15 Business Days |
|
$10.00 USD and above |
FREE SHIPPING |
7 – 15 Business Days |
Order Processing & Handling
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Processing Time: All orders are reviewed, packed, and dispatched within 1 to 3 business days (excluding weekends and statutory holidays).
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Order Confirmation: Once your order is placed, you will receive an automatic email confirmation.
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Shipping Confirmation: You will receive a second email containing your tracking information once your package has left our fulfillment facilities.
Tracking Your Package
Every package comes with end-to-end tracking so you can monitor your pet supplies every step of the way:
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Locate your shipping confirmation email.
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Click the direct tracking link provided, or copy your tracking code into our online tracking portal.
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Allow up to 48 hours for carrier updates to register on tracking systems.
Delivery Address & Modifications
Please ensure that your shipping address is complete and accurate prior to placing your order. If you notice an error in your shipping information, please contact [email protected] immediately. Once an order has entered fulfillment or shipping transit, we are unable to alter the destination address.
Lost, Stolen, or Delayed Packages
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Customs/Postal Delays: While we strive for timely delivery, occasionally delays occur due to weather, seasonal carrier volume, or postal inspections.
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Damaged Packages: If your package arrives visibly damaged, please take photographs before opening and contact us right away so we can resolve the issue with the carrier.