Privacy policy

Last Updated: September 24, 2026

This Privacy Policy describes how S & B PTY LTD ("we", "us", or "our") collects, uses, discloses, and protects your personal information when you visit or make a purchase from rzuvnh-0h.myshopify.com (the "Site").

1. Information We Collect

When you interact with our Site, we collect personal information necessary to fulfill your orders, improve your browsing experience, and communicate with you effectively.

A. Personal Information You Provide Directly:

  • Contact Information: Full name, email address ([email protected] communication records), phone number.

  • Billing & Shipping Details: Shipping address, billing address, postal code.

  • Payment Information: Credit card numbers, payment processor tokens (handled securely via encryption; we never store complete payment card credentials on our servers).

B. Automatically Collected Information:

  • Device & Usage Data: IP address, web browser type, device type, operating system, time zone, pages viewed, referring URLs, and search terms used to find our store.

  • Cookies & Tracking Technologies: We use cookies, log files, web beacons, and pixels to store session preferences, analyze traffic patterns, and optimize store functionality.

2. How We Use Your Personal Information

We utilize your information for the following purposes:

  • Order Fulfillment: Processing payments, arranging shipping, generating order confirmations, and providing tracking updates for your pet products.

  • Customer Support: Assisting you with product inquiries, return requests, and post-purchase care.

  • Store Optimization & Security: Enhancing user navigation, detecting potential fraud, and maintaining website integrity.

  • Marketing & Communications: Sending promotional updates, special offers, and newsletters (only if you have opted in; you can unsubscribe at any time).

3. Sharing Your Personal Information

We respect your privacy and do not sell your personal information. However, we share necessary data with trusted third-party service providers to run our e-commerce operations:

  • Shopify: Our primary e-commerce engine. (You can read how Shopify uses your data here).

  • Logistics & Carriers: Courier services and postal carriers required to deliver packages to your physical address.

  • Payment Gateways: Secure payment processors handling transaction authorizations.

  • Legal Compliance: We may share personal details if required by applicable laws, legal processes, or government requests to protect our legal rights.

4. Cookies & Tracking Controls

Cookies help us deliver a tailored online experience. You can manage cookie preferences directly through your web browser settings. Please note that disabling essential cookies may impact store functionality and prevent smooth checkout operations.

5. Your Rights & Data Choices

Depending on your location, you may have the following rights regarding your personal data:

  • Access & Portability: Request access to the personal data we hold about you.

  • Correction: Request updates or corrections to inaccurate information.

  • Deletion: Request that we delete your personal data, subject to legal retention obligations.

To exercise any of these rights, please contact our privacy compliance manager at [email protected].

6. Data Security & Retention

We enforce strict technical and organizational measures to safeguard your personal information against unauthorized access, loss, or disclosure. We retain your personal data only for as long as needed to fulfill operational obligations and comply with statutory requirements.

7. Minors

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children without parental consent.

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in legal, regulatory, or operational requirements. Any revisions will be published immediately on this page with an updated timestamp.